Frequently Asked Questions
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2705 Memorial Blvd.
Springfield, TN 37172
615.384.3762
holmanjewelers@bellsouth.net

© Copyright 2014
Holman Jewelers 
All rights reserved.

Have questions? We’ve compiled a list of frequently asked questions and organized them by topic. Click on the topic below (general, engraving, piercing, repairs & terminology) and browse the questions to find the answer to yours. Still have questions? Call us or come by...

  • General

    Q: What is my birthstone?
    A: Please see our birthstone chart.

    Q: What do you recommend for an anniversary gift?
    A: Please see our anniversary gift chart for recommendations based on years of marriage.

    Q: What are the does the 4 C’s of diamonds mean?
    A: The 4 C’s refers to Cut, Color, Clarity & Carat-Weight. Please see our diamond section of our website for more information.

    Q: What are the different diamond/gemstone shapes?
    A: Please see our diamond/gemstone shape guide.

    Q: Do you gift wrap and how much do you charge?
    A: Any merchandise you purchase through us can be gift wrapped free of charge. Just ask.

    Q: Do you have lay-away?
    A: Our lay-away program is a same-as-cash purchase option. Lay-away requires a minimum down payment,  regular monthly payments and has a 12 month time limit. There are no fees or finance charges with our lay-away program. With our lay-away program we keep your merchandise until it is paid in full but will hold it to prevent another person from purchasing the item. If you consistently fail to make monthly payments despite our friendly reminders your merchandise could be returned to stock.

    Q: What time do you open?
    A: Please see our hours page for our current hours and holiday schedule.

    Q: What time do you close?
    A: Please see our hours page for our current hours and holiday schedule.

     

  • Engraving

    Q: How much do you charge for engraving?
    A: Our giftware and picture frames include free engraving for a name and/or date; additional charges may apply for anything beyond a name and date. For trophies, plaques, other merchandise purchased from us and products purchased elsewhere, engraving prices vary depending on the complexity of the job. For a quote please come in to discuss your project with us. If you want something engraved that you purchased elsewhere, please bring it with you for a more accurate price.

    Q: Can you add a logo to engraving?
    A: Yes, we have thousands of logos that can be placed on your engraving. We also have other special characters and pictures that can be added.

    Q: What are the different fonts available for engraving?
    A: Our engraver will typically choose a font that compliments the piece, however you can choose a font. We have 15 different fonts to choose from which are similar to standard computer fonts (Times, Old English, Arial, etc). If you’d like to choose a specific font, please come in and see us.

    Q: How long does engraving take?
    A: Engraving time varies depending on many factors. In most cases we will be able to complete engraving work within 1 to 3 days. Large orders and custom work (such as plaques and trophies) will take longer. We recommend these types of orders be placed well ahead of your event to ensure timely completion of the work.

    Q: How will I know when my engraving has been completed?
    A: As soon as our engraver finishes the engraving it is added to our call queue. We make calls several times a day to advise our customers of completed work.

     

  • Piercing

    Q: How much do you charge for ear piercing?
    A: Please see our Ear Piercing page.

    Q: Can I use my own earrings for piercing?
    A: No, ear piercing requires a certain type of earring that is also sterile to prevent infection. We do have a nice selection of ear piercing earrings so you’ll find something you like and once your holes heal, you can then change to your earrings.

    Q: Do you pierce other body parts?
    A: We only pierce ears at Holman Jewelers. We recommend Lone Wolf.

    Q: What are your after care instructions for ear piercings?
    A: Your ears will be sore for up to 72 hours after the piercing. We recommend you turn your new earrings in the recently pierced hole a full 360 degrees twice a day and apply the antiseptic solution we provided with a cotton swap to the front and back of the ear lobe. Keep hair and styling products (hair spray, shampoo, conditioner, etc) away from the new hole to reduce the risk of contamination. Your ear piercing studs should be left in at least 6 weeks or longer if you are slow to heal. Do not take the piercing stud out for any reason during this time period or your holes could heal completely. If you experience any problems please come back and see us for further direction.

    Q: How long will it take for my new holes to heal?
    A: Your ears will be sore for up to 72 hours after the piercing. Your ear piercing studs should be left in at least 6 weeks or longer if you are slow to heal. Do not take the piercing stud out for any reason during this time period or your holes could heal completely. If you experience any problems please come back and see us for further direction.

    Q: What should I do if I experience complications from my piercing?
    A: Complications from ear piercings are rare, but could occur. The most common is an allergic reaction to the metal. If you experience complications please come back and see us for further direction.

     

  • Repairs

    Q: How long does it take to complete a repair?
    A: Repair time varies depending on many factors including the type of repair. For jewelry cleaning service please allow at least a few hours and remember the leaving it longer allows more time for our cleaner to work its magic. Repairs such as new watch pins, bands, &, batteries and watch band link removal can be completed within a few minutes.  For our other repair services, in most cases we will be able to complete your repair in a week or less. We can complete repairs on a rush basis for an additional charge however please ensure to allow us enough time to perform the work.

    Q: How will I know when my repair has been completed?
    A: As soon as our jeweler finishes the repair it is added to our call queue. We make calls several times a day to advise our customers of completed work.

     

  • Terminology

    Q: What is solder/soldering?
    A: Solder, or soldering, is the act of using a torch to fuse two pieces of metal together. When we complete a repair by soldering, we will use the same type of metal as the jewelry that needs the repair.

    Q: What is a bail?
    A:  A bail is a component of certain types of jewelry, mostly necklaces and charm bracelets, which is used to attach a pendant or stone.

    Q: What is a shank?
    A: A shank is the part of the ring that goes around the finger.

    Q: What is a prong?
    A: A prong is the part of the jewelry that is used to hold a stone in place. When a shank is broken or missing, your stone could fall out. We recommend having your jewelry cleaned and checked (ensures your prongs are properly holding your stones) every 3 months.

    Q: What is a watch pin?
    A: A watch pin is the piece that connects the band to the watch.

    Q: What is the watch lifetime battery?
    A:A lifetime battery is a service Holman Jewelers offers where you can pay an additional one time fee and we’ll replace the battery in your watch for free for the life of the watch for which it was purchased. 

    Q: What is a watch crystal?
    A: A watch crystal is the clear covering over the face of the watch.

    Q: What is a watch stem?
    A: A watch stem is the piece that pulls out so you can adjust the time (and date if your watch has a date feature).

    Q: What is a watch crown?
    A: A watch crown is the piece at the end of the stem that allows you to grip the stem, pull it out and turn the stem.

    Q: What is a watch movement?
    A: The movement is the gears inside the watch.

    Q: Do you repair clocks?
    A: No, but we do recommend several different clock repair services.

     

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